Contact Us

Need help with an order, a return or a question about our policies? The Shiza Collection team is here to help.

Ways to Reach Us

Email
info@shizacollection.shop
We aim to reply within 1 working day.

Phone
+447594300013
Monday – Friday, 11 AM – 7 PM
Saturday – Sunday, 11 AM – 8 PM

Business Address
Shiza Collection
168 Alum Rock Rd
Alum Rock, Birmingham B8 1HU
United Kingdom

Please do not post returns to this address. All returns must be started in our Return Center first.

Opening Hours

Monday – Friday: 11 AM – 7 PM
Saturday – Sunday: 11 AM – 8 PM

All times are UK time. Messages received outside these hours are answered on the next working day.

Starting a Return

Use our Return Center to submit a return or report a faulty or damaged item. You will need your order number and the email address used at checkout.

Before You Contact Us

Have your order number ready, as it speeds things up. You will find it in your confirmation email. These pages may answer your question straight away:

Making a Complaint

If we have not got something right, email info@shizacollection.shop and we will look into it promptly and reply in writing.

Get in touch