Payment Policy
This page explains how payment works when you order from Shiza Collection.
How You Can Pay
Payments are processed by Shopify Payments. We accept:
- Visa
- Mastercard
- American Express
- Digital wallets such as Apple Pay, Google Pay and Shop Pay, where they are shown at checkout
We do not accept cash on delivery, cheques or bank transfers.
Prices and Currency
All prices are in pounds sterling (£) and include VAT. Delivery charges are shown at checkout before you pay. If your card is issued outside the UK, your bank may add a currency conversion fee, which we do not control.
When Your Card Is Charged
Your payment is taken when you place your order. Our confirmation email means we have received your order. Your contract with us is formed when we email you to say your order has been dispatched.
Card Security Checks
UK banks usually ask you to confirm online payments through their app, a text message or a passcode, known as strong customer authentication. This is a normal step, and your order will not complete until it is done.
Fraud Checks
To protect you and us from fraud, some orders are reviewed before dispatch, such as larger orders or ones where the billing and delivery details do not match. Shopify and our payment provider use automated tools to flag these, and a member of our team makes any decision to hold or cancel an order. If we need to confirm something, we will email or call you. If we cannot verify an order, we cancel it and refund you in full.
Billing Details
The billing name and address you enter should match the details your card issuer holds. Mismatched details are a common reason for declined payments.
Declined Payments
If your payment is declined, check your card details and available balance, or try a different card. Your bank can tell you why a payment was refused. If you still have trouble, contact us.
How Your Payment Data Is Protected
Card details are entered on a secure, encrypted checkout run by Shopify Payments, which meets PCI-DSS requirements. We never see or store your full card number.
Pricing Mistakes
We check our prices carefully, but errors can happen. If a wrong price appears on your order, we will contact you before dispatch. You can buy at the correct price or cancel for a full refund.
Refunds
Refunds are paid back to your original payment method through Shopify Payments. See our Return & Refund Policy for timings.
Contact Us
Shiza Collection
Email: info@shizacollection.shop
Phone: +447594300013
Address: 168 Alum Rock Rd, Alum Rock, Birmingham B8 1HU, United Kingdom
Hours (UK time): Monday – Friday, 11 AM – 7 PM | Saturday – Sunday, 11 AM – 8 PM